Coordinating air ambulance services is a complex task. Not only is it necessary to understand the complexities of critically ill and injured patients, but it also requires an extensive understanding of aviation and a high level of proficiency with a variety of technological tools. Simply put, CALSTAR’s Certified Flight Communicators (CFCs)* are multi-skilled and extraordinarily focused. They are part project manager, part logistics director, and part magician. They handle the diverse and intricate puzzle pieces that, when put together, create a successful patient transport experience—all the while allowing CALSTAR flight nurses and pilots to focus on the aviation and medical aspects that go into life-saving transports and worry less about the logistics of making them happen.

Whether a call for transport originates from an accident scene or a hospital, CALCOM is our first opportunity to save time in order to save lives. Our Certified Flight Communicators understand the operational requirements of the mission at hand and play an important role in ensuring the safety of all involved. They implement the best possible plan for delivering a patient to the care needed as quickly as possible (including calling another CAMTS-accredited service, if necessary). This department serves as our communications link to doctors, nurses, first responders, 911 operators, security teams, airport personnel, CALSTAR staff—anyone and everyone who is involved in caring for the transport patient—24 hours a day, 365 days a year.

A variety of advanced technology is available to our CFCs to help them transfer flight and patient information efficiently. These tools include interactive mapping, real-time flight dispatching, weather radar, global positioning system (GPS) technology, two-way radios, telephones, and alphanumeric paging—all of which are woven into each workstation.

Should you or a loved one ever find yourself in need of our services, CALCOM will make sure you have the most streamlined, safe transport experience possible.

* All CALCOM staff are certified by the National Association of Air Medical Communications Specialists as Certified Flight Communicators (CFCs).